Microsoft Dynamics 365 Techno-Functional Consultant

Company: The Functionary
Location: Aurangabad, Bihar
Job Type: Full-time
Experience Level: Mid to Senior Level
Posted: 9 hours ago
Application Mode: Apply via Recruit.net

Position Overview:

The Functionary is seeking a skilled D365 Techno-Functional Consultant – Customer Service Module to design, configure, and support Microsoft Dynamics 365 solutions. This role requires a blend of functional expertise and technical capability, with a focus on system integration, workflow optimization, and voice call porting.

Key Responsibilities:

• Engage with clients to gather requirements and design effective D365 Customer Service solutions

• Configure and implement features such as case management, queues, SLAs, and service processes

• Lead implementations involving voice call porting and integration with telephony systems

• Integrate Dynamics 365 Customer Service with third-party applications and internal platforms

• Optimize and monitor workflows to ensure high system performance

• Guide technical teams during deployment and ongoing support

• Maintain alignment of solutions with business goals and industry best practices

• Collaborate with Microsoft and vendors, leveraging Azure Cloud and related technologies

Must-Have Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Business, or related field

• Relevant Microsoft Dynamics 365 certifications (MB-230 preferred)

• 5+ years of experience as a Techno-Functional Consultant in Dynamics 365 Customer Service

• Deep functional understanding of case management and service processes

• Technical experience in:

  • Voice call porting

  • System integration

  • Power Platform (Power Automate, Power Apps)

• Familiarity with Azure Cloud and Microsoft ecosystem

• Strong communication and client engagement skills

• Analytical and problem-solving capabilities bridging business and technical needs

Preferred / Nice to Have:

• Experience with other D365 modules: Field Service, Sales, Marketing

• Exposure to complex telephony integrations beyond basic voice call porting

Apply here:
https://careers.thefunctionary.com/